Customer Satisfaction When I first got in the car bizz, I started working at 9AM on my first day. They let us go home at 9PM. The second day, it was the same. I wasn’t really having any fun yet, Read More …

A Surprising Turn You know when I said on the first page of this publication that there were cuss words and politically incorrect language usage in these tales? Yeah, this one is that. Read at your own risk, it’s funny Read More …

A Quarter at a Time If you’ve been a salesman in a dealership you are familiar with slow and no traffic through the store, I’m sure. Even busy stores have lulls and slow stores have well…slowness, no customers, no advertising, Read More …

A $4000 Commission, (But Even Better, Good Advice) I had a boss one time who was very old school, I guess you would call it. He came from a different era as he was the first Chrysler dealer in Sacramento Read More …

Get Your Trucks Here! One Buck!   I bought a truck for a dollar once. One U.S. dollar. It was pretty ugly but it ran, it was dirty, but it got clean, and it was cheap. A dollar. A guy Read More …

Golf Cart Show This will be the only post I ever make about golfing…well, about Buick Masters…well about golf carts…or something. When I sold Buicks, I was a member of the exclusive Buick Masters. It meant I was in the Read More …

Phone Magic   I had a friend for quite a few years who I met when I was selling Mazdas on Fulton Avenue. He was a sales trainer from New York City and he was hired to teach us about Read More …

Dave Said No If you’ve ever worked in finance at a car dealership, and I’m sure its the same in any other retail store that offers financing for their product, you get used to banks and lending institutions saying “No.” Read More …

A Pen In Hand If you’ve worked as a salesperson, I’m sure you have some experience with a “sales trainer” or maybe a “sales seminar.” They pump you up with all the great things you can do with your life Read More …

Grand National I was sitting in my office on a weekday early one morning at the Buick dealership, going through my leads and making my sales calls. It was quiet like it always was in the morning. Usually the only Read More …